@article{Gryaznova2020servqual,
author={Gryaznova, N.L. and Konovalova, O.V. and Pleshkova, N.A.},
title={SERVQUAL Method in Retail Service Assessment},
journal={Food Processing: Techniques and Technology},
publisher={Kemerovo State University},
year={2020},
pages={343-350},
volume={50},
issue={2},
}