%0 Journal Article %T SERVQUAL Method in Retail Service Assessment %A Gryaznova, N.L. %A Konovalova, O.V. %A Pleshkova, N.A. %K Marketing, service, marketing research, consumer preferences, retail, hypermarket %J Food Processing: Techniques and Technology %D 2020 %N 50 %P 7 %I Kemerovo State University