Abstract and keywords
Abstract (English):
In Russia, digitalization of the state and municipal spheres remains a task to be resolved. The present research objective was to assess the current level of digitalization of state and municipal services in the Kemerovo region in order to develop some recommendations. The author analyzed foreign experience and compared the digital situation in the Kemerovo region with that in other constituent entities of the Russian Federation. The low level of local digitalization results from the low level of information and communication infrastructure, "patchwork automation", lack of qualified personnel, financial problems, etc. The following measures can improve the situation: more active feedback from citizens, analysis of best practices, participation in pilot government projects, increasing the availability and convenience of electronic services via mobile applications and gamification, etc.

Keywords:
digitalization, e-government, platformization, super services, proactive services
Text
Publication text (PDF): Read Download
References

1. Golovina T. A., Polyanin A. V., Rudakova O. V. Development of system of the public strategic administration by enterprise structures on the basis of opportunities new model of digital economy. Proceedings of Voronezh State University. Series: Economics and Management, 2017, (2): 13-18. (In Russ.)

2. Avdeeva I. L., Golovina T. A., Parakhina L. V. Development of digital technologies in economics and management: Russian and foreign experience. Management issues, 2017, (6): 50-56. (In Russ.)

3. Babaeva Z. K. The concept and functions of state and municipal services. Izvestiya of Saratov University. New. series. Series: Economics. Management. Law, 2016, (1): 113-120. (In Russ.) DOI:https://doi.org/10.18500/1994-2540-2016-16-1-113-120

4. Savelev I. I. State and municipal services: analysis and methodology for assessing quality. Moscow: Rusains, 2017, 136. (In Russ.)

5. Tyushnyakov V. N. The analysis of e-government technologies implementation experience in the system of state and municipal services delivery. Bulletin of the Adyghe State University. Ser. 5, Economics, 2018, (4): 194-200. (In Russ.)

6. Solozhentsev E. D. About the digital management of the state and economics. Problemy analiza riska, 2017, 14(6): 30-43. (In Russ.) DOI:https://doi.org/10.32686/1812-5220-2017-14-6-30-43

7. Ignatova T. V., Ashirova M. V. Foreign experience of changes management in government services sphere. Gosudarstvennoe i municipal'noe upravlenie. Uchenye zapiski SKAGS, 2015, (2): 20-27. (In Russ.)

8. Lopatova N. G. International experience in digital government formation. Nauka i innovatsii, 2019, (5): 24-28. (In Russ.) DOI:https://doi.org/10.29235/1818-9857-2019-5-24-28

9. Krinitsyna M. A., Klimovskikh N. V. Improving the efficiency of providing state and municipal services to the population. Economics and management: topical issues of theory and practice: Proc. XI Intern. Sci.-Prac. Conf., Krasnodar, 16 Nov 2018. Krasnodar, 2018, 309-312. (In Russ.)

10. Bylina S. G. Regional characteristics and determinants of using electronic services among rural population. Problemy razvitiya territorii, 2018, (5): 84-98. (In Russ.) DOI:https://doi.org/10.15838/ptd.2018.5.97.6

11. Smotritskaya I. I. State administration in conditions of development digital economy: strategic challenges and risks. ETAP: economic theory, analysis, and practice, 2018, (4): 60-72. (In Russ.) DOI:https://doi.org/10.24411/2071-6435-2018-10037

12. Smotritskaya I. I. New economic strategy requires new quality of state governance. Bulletin of the Institute of Economics of the Russian Academy of Sciences, 2017, (5): 7-22. (In Russ.)

13. Smotritskaya I. I., Chernykh S. I. Modern trends in the digital transformation of public administration. Bulletin of the Institute of Economics of the Russian Academy of Sciences, 2018, (5): 22-36. (In Russ.) DOI:https://doi.org/10.24411/2073-6487-2018-00002

14. Batrakova L. G. Development of digital economy in Russian regions. Social'no-politicheskie issledovanija, 2019, (1): 51-64. DOI:https://doi.org/10.24411/2658-428X-10338 (In Russ.)

15. Krasilnikov D. G., Sivintseva O. V., Troitskaya E. A. Modern Western management models: synthesis of New Public Management and Good Governance. Ars Administrandi, 2014, (2): 45-62. (In Russ.)

16. Ivanov V. V., Malinetskiy G. G. Digital economy: from theory to practice. Innovacii, 2017, (12): 3-12. (In Russ.)

17. Digital transformation of public administration: myths and reality: Proc. XX Apr. Intern. Sci. Conf. on Issues of Economic and Social Development, Moscow, 9-12 Apr 2019, ed. Dmitrieva N. E. Moscow: Izd. dom Vysshei shkoly ekonomiki, 2019, 43. (In Russ.)


Login or Create
* Forgot password?